Frequently Asked Questions
- About UnitedOne
- Account Questions
- ATM Questions
- Auto Loan Questions
- Business Questions
- Careers Questions
- Certificates of Deposit Questions
- Check Questions
- Checking Questions
- Debit Card Questions
- Deposit Questions
- Digital Banking Alerts
- Digital Banking Questions
- Financial Literacy Questions
- General Product and Service Questions
- Kasasa Accounts - FAQs
- Loan and Credit Questions
- Miscellaneous Questions
- Mobile App Questions
- Mobile Deposit FAQs
- Ollie Questions
- P2P Person-to-Person FAQs
- Roth IRA Questions
- Savings Questions
- Security Questions
Ollie can direct you to the department that your application is associated with for loan related questions.
Yes, if Ollie cannot answer your question, you will be given the option to be transferred to a member of the UnitedOne staff. If you’re calling during non-business hours, you can leave a voicemail and a representative will call you back when business hours resume.
Ollie is able to detect and accurately respond to many different questions and is constantly learning to adapt to know what is being asked of him.
Ollie is a complimentary virtual assistant offered by UnitedOne to enhance our member experience.
Ollie is able to understand and respond to English at this time.
UnitedOne aims to assist you in the quickest and most efficient manner. Ollie is able to provide support for your general questions 24/7.
Yes, Ollie will have additional capabilities in the future, but since he’s new we don’t want to overload him with such a heavy workload just yet.