Frequently Asked Questions

Mobile Deposit is a convenient, easy and safe way to remotely deposit checks into your UnitedOne account. With the UnitedOne Mobile App you can take a photo of your check, enter the check information and securely submit your check deposit to UnitedOne for processing. Mobile Deposit makes it unnecessary for you to visit a branch, saving you time and money.

This service is available at select UnitedOne branch offices. Visit our Hours & Locations page to see which offices have coin counting equipment.

Notary service is available at all offices at no charge to UnitedOne members. Please bring a photo ID with you and the documents you need notarized.

Download our mobile app FREE at the App Store or get it on Google Play. To find our mobile app, search for “UnitedOne Credit Union.” If you have accessed Digital Banking before using a web browser, your login credentials will be the same. If you are attempting to login into Digital Banking for the first time, ensure you know your account number, last four digits of your SSN/TIN, email (must match primary email we have on file) and your date of birth (business members will need their business open date). Review and agree to the Terms and Conditions. You can then log in and start banking from your phone or tablet when and where you want.
 

We are continually conducting member surveys for your vital opinions, comments and suggestions. If you are contacted by Leede Research, know that UnitedOne has retained this local Manitowoc research firm to conduct member surveys on our behalf. We thank you for the information you provide Leede's and helping make your credit union an even better place to bank.

Based right here in Manitowoc, Leede Research Group is a national research firm that UnitedOne has worked with on several projects over the years. If you get a call from Leede, the representative will clearly identify him/herself and state the call is being made on behalf of UnitedOne. We’d appreciate you taking just 2-3 minutes to answer a couple questions that will help us learn more about your experiences with us. Leede is only provided the information necessary to complete the call, and in absolutely no way will use that information for any other purpose. They do not have your account numbers.

Another method UnitedOne utilizes to improve the member experience and our service delivery systems is to "Service Shop" our offices. This research is conducted by a nationally respected company known as MemberXP. If you receive an e-mail from MemberXP requesting you take a survey, please know that your survey responses help the credit union improve your service experience.

MemberXP works with members like you to become Service Shoppers and rate the experiences you have with us. We work with them to make sure that each of your evaluations is handled confidentially via e-mail. They are only provided the information necessary to send the evaluations, and will not use that information for any other purpose. They do not have your account numbers.

For all the ins and outs of Touch Tone Teller, refer to the UnitedOne Touch Tone Teller Guide.

Through UnitedOne's Digital Banking platform, you have access to your account whenever you want through a computer’s web browser and mobile devices, like a cell phone or tablet, using the mobile app.

A lot! We have a dedicated team of leaders reviewing the information you share. We are identifying what you say are our weaknesses and our strengths. We’re developing ways to serve you better based on what you’re telling us. One of us may give you a call and ask you to share more about your experience so we can get an even better picture of a situation.

Overall, we are striving to ensure you receive service beyond your expectations each time you come in contact with any of us in person, by phone, in writing, or through e-mail. Our mission is to do all we can to help you – our member-owner – build financial strength, and we will sincerely appreciate your input about how well we’re delivering on that mission.

If you have any questions about this process, feel free to contact us.