Ollie, He’s Here Whenever You Need Him To Be
Meet Ollie, UnitedOne Credit Union's virtual assistant. Ollie is always here to answer your call at any time of day. He can do things like check your account balance, make a money transfer, look up a deposit status, and help you with many other basic banking needs.
UnitedOne strives to give our members the newest innovations and options for how they can communicate with us. Ollie's knowledge and responses will grow with every interaction, so every time you ask Ollie a question, you help make him better.
Dial (920) 684-0361 in Manitowoc or (920) 451-8222 in Sheboygan to have Ollie help you with your basic banking needs.
Things Ollie Can Help With
& How to Ask
To hear your Account Balance, say:
- Balance
- Account Balance
- Or press 2
To check the status of a Deposit, say:
- Deposit Status
- Or press 3
To make a Money Transfer, say:
- Money Transfer
- Transfer
- Or press 4
To hear your Transaction History, say:
- Transaction History
- History
- Or press 5
To schedule an Appointment, say:
- Appointment
- Make Appointment
- Or press 6
To hear our Routing Number, say:
To apply for a Loan, say:
- Loan
- Loan Application
*Ollie will then ask what type of loan you would like to apply for:
- Auto Loan
- Credit Card Loan
- Home Equity Loan
- Mortgage Loan
- Personal Loan
To hear our Loan Rates, say:
To hear our Savings Rates, say:
To hear our office Hours, say:
To register for Digital Banking, say:
To sign up for E-Statements, say:
To report debit card fraud, say:
- Debit card fraud
- If calling during business hours, Ollie will then transfer you to a UnitedOne representative
- If calling outside of business hours, select option 6 after Ollie transfers you to our after-hours menu
To speak with a UnitedOne Representative, say:
- Talk to a Representative
- Talk to a Human
- Talk to a Person
Helpful Tips for Speaking to Ollie
- Please make sure you are not speaking to someone else during Ollie's greeting. The background noise could cause him to not understand your request.
- You may enter an extension at any time followed by the # key to speak with the individual or department you wish to speak with.
- If you are asking about your account, Ollie will authenticate your identity by asking you to enter your Account Number or Social Security Number on the keypad and pressing #.
- Ollie may ask if you would like to receive more information via a link to a page on UnitedOne's website. He'll send you a text message to a cell phone number you provide.
- If Ollie cannot answer your question, you will be given the option to be transferred to a member of the UnitedOne staff. If you're calling during non-business hours, you can leave a voicemail and a representative will call you back when business hours resume.
FAQs
UnitedOne aims to assist you in the quickest and most efficient manner. Ollie is able to provide support for your general questions 24/7.
Ollie is a complimentary virtual assistant offered by UnitedOne to enhance our member experience.
Ollie is able to detect and accurately respond to many different questions and is constantly learning to adapt to know what is being asked of him.
Ollie is able to understand and respond to English at this time.
Yes, if Ollie cannot answer your question, you will be given the option to be transferred to a member of the UnitedOne staff. If you’re calling during non-business hours, you can leave a voicemail and a representative will call you back when business hours resume.
Yes, Ollie will have additional capabilities in the future, but since he’s new we don’t want to overload him with such a heavy workload just yet.
Ollie can direct you to the department that your application is associated with for loan related questions.
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